Civica UK Ltd
Technical Consultant / Cloud Operations & Delivery Engineer
Apr 2022 – Present
Lead technical delivery engineer for the Civica D360 Electronic Document Management (EDM) SaaS platform, supporting cloud-native operations for 100+ councils.
Cloud Operations & Reliability
- Manage application lifecycles on Kubernetes. Responsible for modifying deployment configuration parameters to control resource quotas, replica counts, and environment variables across multi-tenant clusters.
- Orchestrate zero-downtime production releases for local government. Utilise ArgoCD to detect and reconcile configuration drift, ensuring the live cluster state always matches the Git source.
- Diagnose and resolve pod startup failures and networking issues by analysing container logs and events via Azure monitor and Grafana.
- Led the technical delivery of legacy on premise workloads to Azure. Utilised AzCopy for high-volume data transfer to Azure storage.
- Conduct Azure SQL PITR restores and controlled rollbacks to meet strict RTO/RPO requirements.
- Perform RCA on live issues using Grafana, Azure Monitor, and container logs.
Technical Project Engineering
- Install, upgrade, and configure D360 environments across Azure and hybrid infrastructures.
- Lead technical workshops, producing SoWs, firewall requirements, and Azure prerequisites.
- Work closely with Project Managers to assess deliverables, risks, and constraints.
- Supporting multiple out of hours Go Live activities for server and application deployments.
- Collaborated with various departments to integrate our systems, contributing to projects from inception to completion by designing, developing and deploying bespoke configurations.
Cloud Migration Delivery
- Designed and executed bespoke migration plans for moving on-prem workloads to Azure.
- Migrated large SQL datasets and millions of documents using AzCopy and scripted processes.
- Developed strong expertise in IIS configuration, application deployment, and secure connectivity.
- Lead technical scoping workshops with clients to define infrastructure requirements. Author detailed Statements of Work (SoW) and deployment documentation, outlining Azure prerequisites, firewall rules, and proxy configurations for successful cloud adoption.
Key Achievements
- Successful technical lead on 100+ Azure migrations with zero data loss incidents.
- Trusted as the escalation point for complex application, infrastructure and deployment issues.
- Maintained compliance with NPPV3 and SC requirements using Azure PIM.